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Set up notifications

Integrator

Ticketra can push notifications to external channels when noteworthy events occur. Three channel types are supported:

Channel typeDestination
EMAILAn email address (requires SMTP configured)
TEAMSA Microsoft Teams incoming-webhook URL
DISCORDA Discord webhook URL

1. Configure SMTP (for email channels)​

Email channels need a working SMTP server first.

  1. Sign in as an ADMIN or SUPER_ADMIN.
  2. Go to Admin → Notifications → SMTP.
  3. Enter your SMTP host, port, credentials, and from-address, and save.
  4. Use Test to send a test message and confirm the connection works before relying on it.

SMTP settings are stored per tenant in system configuration.

2. Add a channel​

  1. In Admin → Notifications, add a channel.
  2. Pick the channel type (EMAIL, TEAMS, or DISCORD).
  3. Provide the destination:
    • Email → recipient address.
    • Teams/Discord → the incoming-webhook URL from that platform.
  4. Set a severity filter so the channel only fires for events at or above a chosen severity.
  5. Enable the channel.
Webhook URLs are validated

For Teams and Discord channels, the destination must be a valid webhook URL. Email channels validate the address instead.

3. Verify delivery​

Trigger (or wait for) a qualifying event and confirm the message arrives. Delivery attempts are recorded in the notification log so you can confirm success or diagnose failures.

Severity filtering​

Each channel has its own severity filter, so you can route — for example — only high/critical events to a Teams channel the whole team watches, while a low-noise email channel captures everything.

Troubleshooting​

SymptomCheck
No email arrivesSMTP config + run the SMTP Test; check the notification log.
Teams/Discord silentThe webhook URL is current and the channel is enabled.
Too many/few alertsAdjust the channel's severity filter.