Track milestones
Milestones give your team lightweight goals and visibility into activity — for example, cases created or resolved over time.
How milestones work
A milestone defines a metric and a target. As analysts work, Ticketra tracks progress against it. Metrics are drawn from real activity such as:
cases_createdcases_resolved- (and similar case/comment/schema activity counts)
Progress is attributed to the analyst who performed the work, within the current tenant.
View your progress
Open the Milestones page to see active milestones and how you (and the team) are tracking against them. Viewing requires the milestones:read permission.
Manage milestones
Creating, editing, and assigning milestones requires milestones:manage (an admin/senior-analyst capability). From there you can define the metric, target, and who it applies to.
Milestones measure and recognize activity. They don't restrict what an analyst can do — access is governed by roles and permissions.